IT Senior Infrastructure Engineer – service desk manager

Full time Oradea Corporactive Consulting

As Service Desk Team Leader you steer the team towards excellence. Skills required:

–          Ability to lead, motivate and coach team members,
–          Strong performance management skills,
–          Good interpersonal, communication, presentation and organizational skills,
–          Ability to make effective decisions under pressure,
–          Problem solving,
–          Ability to build a common team identity,
–          Previous experience of working in a service desk operation environment,
–          Technical background with the ability to troubleshoot in the area of Windows and Exchange Server management, active directory, storage appliances, client management and network-and security solutions
–          Client facing
–          Service delivery experience
–          ITIL certified

Key responsibilities

–          Assure management of service desk in the areas of incidents, requests, problems and operational IT
–          Define service desk procedures and policies
–          Monitor KPI’s
–          Create operational documentation supporting the service desk activities
–          Perform prioritization and escalation management
–          Lead, motivate and coach the team of circa 6 service desk analysts
–          Carry out 1-1 reviews as necessary
–          Set development plans
–          Keep training guides up to date

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